Executive Summary

ClearPath supports organisations in strengthening the performance, accountability, and reliability of their suppliers, contractors, and delivery partners. We implement structured governance models, robust risk management processes, and intervention frameworks that ensure on-time delivery, service quality, and operational alignment across the entire supply chain.

Challenges This Service Solves

Many organisations rely heavily on third-party partners to deliver essential components of their service. Common challenges include:

  • Inconsistent supplier performance

  • Missed delivery dates and SLAs

  • Poor communication and lack of transparency

  • Delayed or incorrect information from delivery partners

  • Escalations caused by breakdowns in coordination

  • Weak or unclear performance governance

  • Reactive, rather than proactive, risk management

These issues create delivery delays, operational bottlenecks, increased complaints, and customer dissatisfaction.

What We Deliver

 

ClearPath provides a structured supplier performance improvement programme that includes:

 

Performance Improvement Plans (PIPs)

  • Root cause analysis of supplier underperformance

  • Improvement plans with agreed actions, owners, and timelines

  • Weekly governance cadence and performance reporting

Delivery Governance Frameworks

  • Role and responsibility clarity across planning, build, and operational teams

  • Communication pathways and escalation models

  • Delivery dashboards and milestone tracking

Risk Management & Escalation Control

  • Early identification of at-risk orders or projects

  • Structured escalation procedures

  • Intervention playbooks for recovery and risk mitigation

Process Alignment & Quality Assurance

  • Standardisation of delivery processes

  • Improved data accuracy and information flow

  • Field, civils, and engineering coordination improvements

Cross-Functional Collaboration

  • Aligning internal teams with external partners

  • Delivering workshops to streamline end-to-end coordination

  • Ensuring shared objectives and performance expectations

Our Methodology

ClearPath uses a structured, result-driven delivery model:

1. Assessment & Diagnosis

We assess supplier performance, operational dependencies, and existing delivery governance.

2. Design & Alignment

We define the governance model, escalation pathways, reporting structure, and improvement programme.

3. Implementation & Support

We work closely with both internal teams and suppliers to embed frameworks, address blockers, and drive performance.

4. Measurement & Sustainability

We implement monitoring tools to ensure performance improvements are maintained long-term.

Benefits & Impact

Organisations typically see improvements such as:

 

  • 20% to 40% increase in on-time delivery

  • Reduced operational delays and escalations

  • Stronger accountability from suppliers and internal delivery partners

 

 

  • Better planning, communication, and cross-functional alignment

  • Increased customer satisfaction due to more predictable delivery

  • Lower operational overhead through decreased rework


 

Why ClearPath

ClearPath brings extensive experience managing complex delivery chains, supplier performance, and escalations across telecoms, utilities, engineering, and service delivery environments.

We understand the realities of coordinating planners, engineers, contractors, and field teams—and we design frameworks that work in real operational contexts.

Our hands-on expertise enables us to implement solutions that are practical, measurable, and sustainable.

Take the Next Step

Stronger supplier performance leads to stronger customer outcomes.
ClearPath delivers the governance and structure required to ensure reliable, predictable, and high-quality delivery.

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