About ClearPath Operational Excellence Consultancy Ltd

ClearPath Operational Excellence Consultancy Ltd is a specialist advisory firm focused on strengthening customer operations, enhancing service performance, and supporting organisations in delivering consistent, reliable, and customer-centred outcomes.

We combine more than fifteen years of frontline operational experience across telecoms, utilities, digital services, engineering delivery, and customer management. Our approach is grounded in measurable improvement, structured methodology, and a commitment to long-term operational resilience.

Our Mission

To help organisations improve service reliability, reduce customer complaints, and optimise internal processes — ensuring customers receive the quality of service they expect, and businesses achieve operational efficiency at scale.

What We Do

ClearPath partners with organisations to:

  • Diagnose and resolve weaknesses in customer journeys

  • Strengthen operational processes and delivery frameworks

  • Reduce complaint volumes and improve First Contact Resolution

  • Enhance supplier and delivery governance

  • Develop teams through targeted training and coaching

  • Implement data-driven improvements that create sustained impact

Our work ensures that operational issues are identified, addressed, and resolved in a structured, scalable, and sustainable manner.

Our Approach

1. Data-Driven Analysis

We identify the true root causes behind customer issues and operational inefficiencies using quantitative and qualitative analysis.

2. Process-Led Optimisation

We redesign workflows, standardise procedures, and remove friction points to improve accuracy, speed, and quality of service delivery.

3. Customer-Centric Mindset

We ensure that every operational solution enhances the customer experience and reduces unnecessary complexity, complaints, and repeat contacts.

4. Cross-Functional Collaboration

We work alongside service teams, delivery units, suppliers, and leadership groups to embed improvements across the full operational chain.

5. Sustainable Improvement

We focus on long-term capability building — not quick fixes — so internal teams are empowered to maintain gains over time.

Why ClearPath

Organisations choose ClearPath for our combination of:

  • Deep operational expertise

  • Proven experience resolving complex service challenges

  • Structured frameworks for incident, escalation, and delivery management

  • Strong track record of reducing complaints, improving NPS, and increasing delivery success rates

  • Ability to engage both technical and customer-facing teams

  • Clear, evidence-based recommendations backed by real operational insight

We deliver practical solutions that can be implemented immediately — and sustained long after the project ends.

Our Commitment

ClearPath is committed to supporting organisations in delivering service excellence.
We believe that operational improvements must benefit three groups equally:

  1. The organisation — through efficiency and reduced operational risk

  2. The customers — through reliable, high-quality service

  3. The employees — through clearer processes and improved capability

This balance ensures that improvements deliver value across the entire service ecosystem.

Let’s Work Together

Whether your organisation is facing rising complaints, operational bottlenecks, delivery challenges, or simply wants to strengthen its processes, ClearPath provides the expertise and structure needed to achieve measurable, sustainable results.